Sound Hard understands the importance of fast and precise delivery times for your critical audio equipment. Although we make an effort to keep stock on most items on this site, sometimes we run out, and some products might have to be shipped directly from the manufacturer at our discretion. If ever an order needs to be drop-shipped or products split-shipped, we’ll let you know via your order confirmation e-mail, and selected shipping speeds will be honored. Some manufacturers have restrictions on international shipments. You will be notified if your order contains any restricted items, and we’ll do our best to redirect you to a source for those items. Most items ship from our warehouse in New Orleans, LA. Rental items do not qualify for free shipping. Is is possible that quoted shipping price for rentals will need to be adjusted, in this case you will be contacted. Please see below notes for understanding Sound Hard’s shipping and refund policies. For any questions regarding shipping or refunds, please contact firstname.lastname@example.org
Shipping Cut-Off Times and Speed Options
Expedited orders shipping via FedEx or UPS, received by 3pm CST will be shipped out the same day. Ground shipments, or if USPS or DHL is required, order must be received by 2pm CST. Our shipping speed options are as follows; UPS Ground, UPS Standard, UPS 3 Day Select, UPS 2nd Day Air, USPS Priority Mail, USPS Priority Mail Express, and FedEx 3 Day Express Saver. These shipping options are available on sales, rentals, and service orders. Please contact a Sound Hard team member with any questions about other shipping options.
Sound Hard ships internationally via USPS, FedEx, UPS, or DHL. Note that our quoted shipping prices might not include taxes, tariffs or other import fees. Please contact your local DHL or FedEx office for more information regarding these charges.
Rates, and promotional shipping
Published shipping rates are listed as accurately as possible, but shipping rates often get adjusted, and we’ll let you know if there are any changes to the shipping rates on your order. Please contact us for the most accurate shipping quote. Promotional shipping rates will be honored as published and will follow the same policies as listed on this page.
Sound Hard strives to deliver your order in a timely manner, but above all, we want your experience to be top notch. So if your order requires any additional testing or preparation before shipment, such as for rentals or service, we’ll let you know so that you can plan accordingly.
Due to government shipping restrictions, we are unable to ship lithium batteries by air. All products containing lithium batteries will be shipped ground and may not be eligible for shipping promotions.
- We ship all orders with SIGNATURE REQUIRED upon delivery. This is unless specified by the customer or Sound Hard prior to shipment. Please contact us at email@example.com or specify in your order notes if you’d like to waive signature requirement upon delivery.
- Order Tracking: Your tracking number will be delivered to you via e-mail usually by the end of day on the day your order was placed, although if your order contains items being drop-shipped from the manufacturer, your tracking number might not be delivered until the next day. Please contact us for critical tracking information if needed.
Please contact us to request a refund for a shipment that was damaged in transit or late, provided you did not waive shipping insurance or a signature requirement. We have a 30-DAY return policy on most sales items, However, sales returns for non-defective, in-stock items may be subject to a 15% restocking fee. All special order items will be subject to the fee that the manufacturer charges us to return the item. Please contact a representative at firstname.lastname@example.org to discuss and obtain a return authorization number prior to shipping the item back to our warehouse.
All used & consignment items are tested for functionality & condition to match the description stated in the item listing. They are backed by a return policy guarantee of 7 days unless otherwise stated. items described as "as is", "for parts", "non-functional" or similar are not subject to returns, refunds, or exchanges.